Absolute is operating as a recruitment business for the supply of temporary opportunities.

Our Newport based customer is recruiting an experienced IT Helpdesk Technician to join them on a temporary basis – initially for 6 months.

Monitor, maintain and complete Service Desk tickets.

Troubleshoot and diagnose general application-based problems.

Manage user accounts and application-based permissions across applications estate

Work closely with 3rd line support providers

Monitor and maintain flow of Service Desk tickets to change requests.

Good customer service skills.

Ability to communicate effectively.

Good problem-solving skills.

Focussed on delivering a successful outcome.

Flexibility towards core working hours to ensure support to global users.

Application and functionality focussed approach

Genuine passion for IT & technology

This role starts as soon as possible, so candidates need to be available immediately.

Starting salary is negotiable depending on skills and experience, and will be discussed at the shortlisting stage.

Whilst we endeavour to respond to all applicants who apply to our vacancies, in certain instances this is not always possible. Therefore, if you have not heard from us within 5 working days of your application, please assume that on this occasion you have not been successful. We will retain your details on file and advise should alternative opportunities arise.